Frequently Asked Questions

Got Questions? We’ve Got Answers!

At iCare Transportation, , we know you may have some questions about our services, policies, and what to expect. That’s why we’ve compiled this list of frequently asked questions to help you get the information you need quickly and easily. Explore the answers below, and if you don’t see what you’re looking for, feel free to reach out to us directly!

Main FAQ

What services does your company provide?
What is non-emergency medical transportation (NEMT)?
Who can use your services?
How can I book transportation?

Vehicle and Equipment

Are your vehicles equipped to handle special medical needs?
Are your drivers trained to handle medical emergencies?
What kind of safety features do your vehicles have?

Payment and Insurance

Do you accept insurance?
What are your payment options?
How much does your service cost?
Does Medicare cover wheelchair transportation?

Booking and Availability

Do you offer same-day services?
Can I schedule recurring transportation?
How far in advance do I need to book?

Specialized Services

Do you offer wheelchair or stretcher transport?
Can you accommodate bariatric patients?
Do you provide transport to long-distance destinations?

Miscellaneous

What is your cancellation policy?
Are your services available 24/7?
Can a family member or caregiver accompany the patient?
How do you handle patient privacy and confidentiality?